Return & Refund Policy

At KaterMenu, we’re committed to ensuring a smooth and transparent experience for all our users and their customers. This Return & Refund Policy outlines how returns, cancellations, and refunds are processed when customers purchase from shops hosted on our platform.

1. Return & Refund Conditions

If a product is delivered in a damaged, defective, or incorrect condition, customers must notify the respective shop within 7 days of delivery.

2. Return Requirements

To qualify for a return, the item must be:

• Unused and unworn
• In original packaging with tags/seals intact
• Accompanied by all original accessories, manuals, and warranty cards

All returned items will undergo a quality check. If the item doesn’t meet the return criteria, the shop may send it back without issuing a refund.

3. Order Cancellation

Customers can cancel an order:

• Anytime before dispatch by the shop
• By refusing delivery if it arrives before cancellation is confirmed

For cancellation assistance, customers should directly contact the shop’s support team, available on their individual shop page.

4. How to Initiate a Return

Customers must:

• Contact the shop’s customer support (details on the shop’s site)
• If eligible, follow the return instructions provided by the shop

5. Refund Timelines

Once the return is approved and passes the quality check, refunds are issued as follows:

• Store Credit – within 1–2 business days
• Bank Transfer – within 7–12 business days
• Credit Card Reversal – within 1–3 business days

Refund timelines may vary by shop, depending on the payment method and their internal policies.

6. Return Rejection

If a return request is declined:

• The customer will be informed of the reason
• The product will be sent back at no additional shipping cost

Refund timelines may vary by shop, depending on the payment method and their internal policies.

Need Help?

If you have any questions about returns or refunds, please contact the respective shop directly for assistance. KaterMenu encourages open communication between shop owners and customers to ensure fair and prompt resolution.